To report a repair, telephone 0800 0525399. 24 hours a day, any day.
For all other enquiries, telephone 01429 525252**, Monday to Friday 8am - 5pm.
**When you call this number you will be given a number of options to choose from. In order to have your enquiry dealt with quickly, please ensure you select option 4 to speak to a member of the Hartlepool Team.
By email and online
For specific services, use the online forms on this website. To ask a question please fill in the form below.
Arrange an appointment with a member of staff - at a local office or in your home. To make an appointment telephone 01429 525252.
Visit our local offices:
9.00am – 5.00pm Monday to Thursday, 9.00am – 4.30pm Friday.
Use the map to zoom in and find directions to our offices:
View Housing Hartlepool Offices in a larger map
Housing office locations
35-37 Miers Avenue
Making a complaint
If you are unhappy with the service you have received we have a complaints procedure. For more information visit the how to make a complaint section.